We are happy to help answer any questions you may have and make sure you have the best experience with your Jock of the Month Club Membership. Please take a look at our Frequently Asked Questions and see if the answers you need are there. If not, feel free to contact our Customer Support Team.
What brands of Jockstraps and Underwear will I get as part of my membership?
Each month will change to ensure you get a variety of really cool Jockstraps and Underwear for your collection. You can definitely expect to always get quality items from high-end and well known fashion brands. We also try to mix in some lesser known brands that have some really innovative designs, but will still be high-quality that make your membership more that pay for itself by saving you money from what you'd pay in the store.
Can I get a membership that gives me more that one item each month?
Sure! The easiest way is simply to buy multiple memberships for the items you want. If you need help customizing something just for you, our Customer Support Team would be happy to help.
Can I mix Jockstraps, Briefs and Trunks into a single membership?
Sure. Just select "variety" as your style during the sign-up process. The style you receive each month will rotate evenly between Jockstraps, Briefs, and Trunks.
When will I get my Jockstraps or Underwear in the mail?
We ship to members every week so you can expect your first item to arrive within days of you joining the club. Your first item will most likely arrive within 7-10 days through the U.S. Postal Service. Then future month's items will arrive about the same time each months.
What do I do if the item you sent me doesn't fit?
We'll figure out how to make it right. This is why we ask for your waist size, as each brand and style has slightly different measurements for the traditional small, medium and large. Get in touch with our Customer Support Team and we'll work with you on a solution.
When will I be billed for my membership?
Every Month memberships will charge your credit card for the first month when you sign up, and then re-bill on the same day that you signed up each month. If you signed up on the 31st of a month, it will re-bill on the last day of each month.
12 Month and 6 Month memberships are paid up front and will not re-bill ever.
Do I need to renew my membership?
Every Month memberships continue indefinitely until you decide to cancel. When you don't want to continue you anymore, just let us know. Fair warning though, you'll miss getting awesome Jockstraps and Underwear each month!
12 Month and 6 Month memberships expire at the end of the length of time you purchase. If you would like to continue your membership at the end of your term, simply contact our Customer Support Team and we can set that up for you.
How can I model for you and be a Jock of the Month?
We'd love to hear from you! Most of our Jocks are new to modeling. They just work hard to look good and are simply proud of their efforts (as they should be!). Check out our modeling page for more information and how to submit photos to our creative team.
How does the money-back guarantee work?
If you receive and item you don't like or are unsatisfied with, contact our Customer Support Team before you next monthly payment. We will work with you to make it right and find a reasonable solution to your situation. We really do want you to love the underwear you get from your membership!
In the rare event we just can't find a way to make you happy, we will refund your last month's payment and cancel your account. Please remember, you must contact us before the next's month's payment is processed to let us know you are unsatisfied and give us an opportunity to fix the situation for you. If you do not, we must assume you are happy with what you received. We cannot refund any month's payment once you have entered in to a new month of membership with us.
How do I cancel my Every Month membership?
Aww... sad! Okay, well we try not to make it too difficult. You can do it on your own from your "My Account" page or just let our Customer Support Team know you'd like to give up all the fun of getting a new Jockstrap or Underwear in the mail each month.